Job Objectives: 

To provide a clean and welcoming environment for the guests / members of Cordevalle.

 

Job Overview:

  • Clean and maintain all service areas on guest rooms, ensuring hotel’s standards of cleanliness.
  • Prepare rooms for arrivals and showrooms.
  • Deliver and retrieve items requested by the Guests and Supervisors.
  • Demonstrate teamwork by cooperating and assisting staff as needed.
  • Stocking and inventory of supplies.
  • Communicate effectively with guests, staff and supervisors.
  • Provide value added service to guests by doing whatever is reasonable and possible to meet or exceed guest expectations.

 

Work Environment:

  • Under variable temperature.
  • Under variable noise levels.
  • Outdoors / indoors.
  • Around chemicals
  • Around bio-hazards.

Qualifications:

  • Fluency in English and Spanish language.
  • Ability to count.
  • Ability to:
  1. Perform job functions with to details, speed and accuracy.
  2. Prioritize and organize.
  3. Be a clear thinker, remaining calm and resolving problems using good judgment.
  4. Follow directions thoroughly.
  5. Understand guest’s service needs.
  6. Work cohesively with co-workers as part of a team.
  7. Work with minimal supervision.
  8. Maintain confidentiality of guest information and pertinent hotel data.

Desirable:

  • Previous experience in cleaning public buildings.
  • Knowledge of proper chemical handling.
  • Experience in hospitality industry in similar position.
  • Previous guest relations training.

Physical Abilities:

  • Exert physical effort in transporting (50 pounds).
  • Endure various physical movements throughout the work areas.

 

 

ESSENTIAL JOB FUNCTIONS:

  • Maintain complete knowledge of and comply with all departmental policies / service procedures / standards.
  • Maintain complete knowledge of correct maintenance and use of equipment.
  • Anticipate guests’ needs respond promptly and acknowledge all guests, however busy to guest inquiries accurately.
  • Maintain positive guest relations at all times.
  • Be familiar with all hotel services / features and local attractions / activities to respond to guest inquiries accurately.
  • Resolve guest complaints, ensuring guest satisfaction.
  • Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
  • Ensure security of any assigned keys and radio.
  • Review assignment sheet and update completed assignments. Check with Manager and Supervisor for additional assignments throughout the shift.
  • Organize work duty priorities.
  • Separate recyclable items and place in designated containers.
  • Review assigned area and complete general removal of any trash or debris in guest rooms.
  • Clean designated areas with proper chemicals, tools and equipment.
  • Clean ceiling fans / air vents and grills.
  • Guest room patios and pathways.
  • Clean windows / garden windows/ glass door / entrance door
  • Refill the mini bar, clean the refrigerator  inside and outside.
  • Storage closet, clean and organized, ( rollaway / crib/ cushions).
  • Inspect condition of all furniture for tears, rips and stain and report damages to supervisor.
  • Dust and polish all wood work.
  • Remove all dust, debris and foreign particles from upholstered furniture, including crevices and under cushions.
  • Dust pictures, frames, mirrors, fire extinguisher boxes, exit signs, air vents.
  • Clean all lamps, light fixtures and light switches: check for proper working condition.
  • Remove dust, spots and smears from windows, frames and ledges: wash windows as assigned
  • Remove dust, grease and smears from house / public phones and reposition properly.
  • Remove stains, scuff marks and dust from baseboards, ledge and corners.
  • Polish all metal surfaces.
  • Empty trash containers, ashtrays and ash urns in public areas.
  • Remove trash : debris and cobwebs from patios.
  • Turn Over any lost and found items to the supervisor.
  • Empty vacuum cleaner bags, replace and clean machines.
  • All other duties as required.

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